Question 1

Do you replace an in-house IT hire?

Accepted Answer

We complement or replace, depending on size. For many SMEs, managed IT fits better than a hire.

Question 2

Do you come on site?

Accepted Answer

Yes — remote support first, a visit as soon as it is needed.

Question 3

What monitoring tools do you use?

Accepted Answer

Monitoring of PCs, servers, backups and critical alerts — tooling matched to your estate.

Question 4

How fast do you pick up a ticket?

Accepted Answer

Business-hours hotline with escalation by severity — SLAs are written into your contract.

Question 5

Can we change plan later?

Accepted Answer

Yes. Essential, Pro or Full — support grows with your IT maturity.

Managed IT for SMEs: monitoring, support, an outsourced CIO