# Managed IT for SMEs: monitoring, support, an outsourced CIO

Hotline, remote support, patches, monitoring. Essential, Pro or Full. A dedicated team — without hiring a CIO.

Host managed IT: Essential (remote support), Pro (monitoring and patches), Full (outsourced CIO). Work across PACA and Monaco.

### Do you replace an in-house IT hire?

We complement or replace, depending on size. For many SMEs, managed IT fits better than a hire.

### Do you come on site?

Yes — remote support first, a visit as soon as it is needed.

### What monitoring tools do you use?

Monitoring of PCs, servers, backups and critical alerts — tooling matched to your estate.

### How fast do you pick up a ticket?

Business-hours hotline with escalation by severity — SLAs are written into your contract.

### Can we change plan later?

Yes. Essential, Pro or Full — support grows with your IT maturity.