# Outsourced CIO or an employee: what changes for an SME

An employee covers office hours. Managed IT covers a team (hotline, monitoring, field visits). We size it to the estate.

SMEs without a CIO: Host managed IT versus a hire. Essential/Pro/Full plans. SLAs written into the contract.

### Do you replace an in-house IT hire?

We complement or replace, depending on size. For many SMEs, managed IT fits better than a hire.

### Do you come on site?

Yes — remote support first, a visit as soon as it is needed.

### What monitoring tools do you use?

Monitoring of PCs, servers, backups and critical alerts — tooling matched to your estate.